✅ Quality Commitment

Every wheelset undergoes rigorous testing before shipment:

  • Precision Check: Roundness & Flatness tolerance ±0.3mm
  • Spoke Tension: Optimized with tension report included
  • Impact Testing: 20% higher strength than UCI standards
  • 100% Inflation Test: Leak-free guarantee

Warranty Coverage

Component Warranty Period Coverage
Wheelset 2 Years Manufacturing defects
Rims 2 Years Material/Workmanship
Spokes 2 Years Manufacturing defects
Hubs 2 Years Manufacturing defects

What's Covered

✅ Warranty Services

  • Free repair service
  • Free rim adjustment
  • Free basic maintenance
  • Discounted replacement for crash damage

❌ Cost-Based Repairs

  • Improper use or negligence
  • Accidents or crashes
  • Normal wear and tear
  • Incompatible parts
  • Unauthorized modifications
  • Improper storage/environment

Shipping for Replacements

📦 Shipping Policy:

  • Within 3 months: TAGOOLA covers all shipping costs
  • After 3 months: Buyer responsible for return/replacement shipping
⚠️ Note: Lifetime services apply to the original purchaser only. Proof of purchase required.

How to Claim

1
Contact Customer Service
Provide order number, serial number, and photos/videos of the issue
2
Technical Assessment
Our team evaluates the issue and provides solution
3
Repair Execution
Approved repairs are completed by our technicians
4
Quality Verification
Final inspection before return shipment

Contact Us

Need a Help?

FAQ

Q: Can I transfer warranty?A: No. Warranty is non-transferable, original purchaser only.

Q: Normal wheel runout?A: New <0.5mm. Used <1mm normal. >3mm needs truing.

Q: Brake cleaner on carbon?A: Not recommended. Use water or carbon cleaner only.

Q: Product discontinued?A: Free upgrade to equivalent/newer model.

Q: Who pays shipping?A: TAGOOLA for warranty issues. Customer for other cases.