Privacy Policy

Tagoola ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website **tagoola.cn** (the "Site") and purchase our products.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

 

1. Information We Collect

Directly Provided

  • Contact details (name, phone,email)
  • Order information (shipping/billing address)
  • Payment records (payment details)
  • Apply for affiliate programs (name, email, payment details, website/social media URLs)

Automatically Collected

  • Device information (IP, browser type,operating system, device identifiers)
  • Usage data (pages visited, time spent, click patterns, referral source)
  • Location data (approximate location based on IP address (not GPS))
  • Customer service chat records
  • Cookies and tracking technologies

We may receive information from

  • Payment processor (transaction confirmation, billing status)
  • Shipping carriers (delivery status,tracking information)
  • Affiliate networks (referral source,commission tracking data)

2. How We Use Your Information

  • Process orders and warranty claims
  • Provide customer support & warranty service
  • Improve products based on usage patterns
  • Send service notifications ( Email, name)
  • Prevent fraudulent transactions

3. Data Sharing

Logistics Partners

SF Express (delivery address/phone)

Payment Processors

Alipay/WeChat Pay (transaction verification)

Government Compliance

Tax authorities (invoice information)

4. Security Measures

  • Tencent Cloud encrypted storage
  • SSL encryption for data transmission
  • Strict employee access controls
  • Regular security audits

5. Your Rights

Access & Correction

Request your data via WeChat Official Account

Deletion

Submit erasure request (excl. legal records)

Opt-Out

Unsubscribe from marketing via any SMS

6. Retention Period

  • Order records: 5 years (tax compliance)
  • Service chats: 2 years
  • Website analytics: 13 months

7. Children's Privacy

We do not knowingly collect data from minors under 14. Parents/guardians may contact us to delete accidental collections.

8. Policy Updates

Last modified: [Date]

Changes notified via:

  • Website banner notice
  • WeChat Official Account announcement

Contact Us 

📧 Email: [email protected]

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