Return Policy
Return & Exchange Overview
We want you to love your Tagoola wheels. If for any reason you're not satisfied, we offer 7-day no-reason returns and a warranty program for quality issues. The same policy applies to both carbon fiber wheelsets and accessories / spare parts.
Our commitments:
- 7-day no-reason return or exchange
- 72-hour warranty claim response
- Free return shipping for quality issues
- Lifetime technical support
7-Day No-Reason Return
You may request a return or exchange within 7 days of receiving your order, for any reason.
| Item | Condition | Return Shipping |
|---|---|---|
| Wheelsets & Accessories | Unused, original packaging, no installation marks | Customer pays |
Requirements: Items must be in original, unused condition with all included accessories (valves, rim tape, spokes, etc.). Items that have been installed, ridden, or modified are not eligible for no-reason returns.
Quality Issue & Warranty Returns
If your product has a manufacturing defect within the warranty period, we will repair, replace, or refund at no cost to you. Tagoola covers all return shipping costs for confirmed quality issues.
Warranty Periods
| Component | Warranty Period |
|---|---|
| Carbon Wheelset / Rim | 2 Years |
| Hub | 2 Years (excluding bearings) |
| Steel Spokes (PULSE RP) | 2 Years |
| Carbon Spokes (UL / Peak Series) | 1 Year |
| Bearings | 3 Months |
Warranty response: All warranty claims are responded to within 72 hours of receiving your claim and photos.
Not covered by warranty: Normal wear and tear, damage from crashes or improper use, improper installation, modifications, or damage from third-party servicing.
Wrong Item Received
If you receive the wrong product or specification, please contact us within 7 days of delivery. We will arrange return shipping at our expense and send the correct item immediately.
How to Request a Return
- Contact us within 7 days of delivery (no-reason) or within the warranty period (quality issue) at [email protected] or WhatsApp +86 139 6510 3024
- Provide details: Order number, photos of the product, and a brief description of the issue
- Receive authorization: We will review your request and issue a Return Authorization (RA) number with return instructions
- Ship the item back following the provided instructions
- Inspection & resolution: Once we receive and inspect the returned item, we will process your refund, exchange, or repair within 3–5 business days
Please do not ship any item back without an RA number. Unauthorized returns may be refused.
Refunds
- Approved refunds are processed within 3–5 business days after we receive and inspect the returned item
- Refunds are issued to the original payment method
- Depending on your bank, it may take additional time for the refund to appear on your account
- Original shipping charges (if any) are non-refundable for no-reason returns