Return Commitment
Simple, clear support for every approved return:
Easy Returns
7-day no-reason return or exchange
Fast Response
72-hour claim response
Quality Support
Free return shipping for quality issues
Clear Resolution
Repair, replacement, exchange, or refund
Return Coverage
original condition
or refund
covers costs
or refund
Return Eligibility
Eligible for Return
- Unused products
- Original packaging
- No installation marks
- All accessories included
- Approved quality issues
- Wrong product or specification
Not Eligible for Return
- Installed or ridden products
- Modified products
- Missing accessories
- Damage caused after delivery
- Unauthorized returns
- Items returned without approval
Return Shipping
Return Shipping:
No-reason returns: Customer pays return shipping.
Quality issues or wrong items: TAGOOLA covers confirmed return shipping costs.
Authorization: Follow the approved return instructions before shipping.
Refunds
Refund Processing:
Timeline: 3–5 business days after receipt and inspection.
Payment method: Original payment method.
Bank timing: Additional processing time may apply.
How to Request a Return
Contact Customer Service
Contact us within the applicable return period
Submit Product Details
Provide order number, product photos, and a brief issue description
Receive Authorization
Wait for an RA number and return instructions before shipping
Inspection & Resolution
Refund, exchange, or repair is processed after inspection
FAQ
Can I return an installed wheelset?
No. Installed, ridden, or modified items aren't eligible for no-reason returns.
Who pays return shipping?
Customer pays for no-reason returns; TAGOOLA covers confirmed quality issues or wrong items.
Do I need a return authorization?
Yes. Contact us first and wait for an RA number before shipping.
How long does a refund take?
Approved refunds are processed within 3–5 business days after inspection; bank timing may vary.
Can I request an exchange?