Shipping Policy
Shipping Overview
All Tagoola orders are shipped by air freight from our facility in China to destinations worldwide. We ship under DDP (Delivered Duty Paid) terms — all customs duties, import taxes, and VAT are prepaid by Tagoola, so there are no surprise charges upon delivery.
The same shipping rules apply to both carbon fiber wheelsets and accessories / spare parts.
Free Shipping Regions
We offer free shipping to the following regions. No minimum purchase required.
| Region | Estimated Delivery | Shipping Cost |
|---|---|---|
| Europe (EU countries, Norway, Switzerland) | 15-20 business days | FREE |
| United Kingdom | 15-20 business days | FREE |
| United States | 15-20 business days | FREE |
| Japan | 15-20 business days | FREE |
| South Korea | 15-20 business days | FREE |
Free shipping includes: Air freight, DDP customs clearance, duties, and taxes — all prepaid. No additional charges on delivery.
Other Regions
For destinations not listed above, additional shipping charges apply. The exact cost depends on your location and will be confirmed by our customer service team.
Important: Orders to non-free-shipping regions will not be shipped until the shipping fee is paid. Please contact us before placing your order to arrange shipping.
To get a shipping quote, please contact us:
- ✉ Email: [email protected]
- 📱 WhatsApp: +86 18965103024
Order Processing & Tracking
- In-stock orders: Processed within 1–3 business days
- Custom / made-to-order: 3–7 business days
- A tracking number will be emailed once your order is dispatched
- Tracking typically becomes active within 24–48 hours after dispatch