Quality Commitment

    Every wheelset undergoes rigorous testing before shipment:

    Precision Check

    Roundness & Flatness tolerance ±0.15mm

    Spoke Tension

    Optimized with tension report included

    Impact Testing

    300% higher strength than UCI standards

    100% Inflation Test

    Leak-free guarantee

    Warranty Coverage

    Wheelset
    Warranty Period
    2 Years
    Coverage
    Manufacturing
    defects
    Rims
    Warranty Period
    2 Years
    Coverage
    Material&
    Workmanship
    Spokes
    Warranty Period
    2 Years
    Coverage
    Manufacturing
    defects
    Hubs
    Warranty Period
    2 Years
    Coverage
    Manufacturing
    defects

    What's Covered

    Warranty Services

    • Free repair service
    • Discounted replacement for crash damage

     

     

    Warranty Services

    • Improper use or negligence
    • Accidents or crashes
    • Normal wear and tear

     

    • Incompatible parts
    • Unauthorized modifications
    • Improper storage/environment

    Shipping for Replacements

    Shipping Policy:

    Within 3 months: TAGOOLA covers all shipping costs

    After 3 months: Buyer responsible for return/replacement shipping

    Note: Lifetime services apply to the original purchaser only. Proof of purchase required.

    Contact Us

    Need a Help?

    How to Claim

    Contact
    Customer Service

    Provide order number,
    serial number, and
    photos/videos of the issue

    Technical
    Assessment

    Our team evaluates the
    issue and provides
    solution

    Repair
    Execution

    Approved repairs are
    completed by our
    technicians

    Quality
    Verification

    Final inspection
    before return shipment

    FAQ

    Can I transfer warranty?

    No. Warranty is non-transferable, original purchaser only.

    Normal wheel runout?

    New <0.5mm. Used 3mm needs truing.

    Brake cleaner on carbon?

    Not recommended. Use water or carbon cleaner only.

    Product discontinued?

    Free upgrade to equivalent/newer model.

    Who pays shipping?

    TAGOOLA for warranty issues. Customer for other cases.